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Zurich Life & Investments has expanded its operations staff by appointing Suzi Leung as its new chief claims officer (CCO), efficient instantly.
Earlier than taking up the brand new position, Leung was the chief operations officer (COO) of Zurich Normal Insurance coverage since January 2021. Earlier than that, she spent two years as the top of operational providers and delegated claims, and eight years in several claims and operational roles inside Zurich Australia, Switzerland, and North America, with roles and tasks starting from private harm claims and enterprise transformation to oversight of Zurich’s actual property belongings in Australia and New Zealand.
As the brand new CCO of Zurich Life & Investments operations staff, Leung will give attention to sustaining Zurich’s claims strategy and delivering on its claims transformation journey. She’s going to report back to Zurich Life & Investments COO Hilary Bates.
Leung, who will proceed in her present place as COO for basic insurance coverage till mid-March, commented: “I stay up for persevering with my journey at Zurich and can preserve our greatest in market claims philosophy by approaching every declare with care and empathy. That is particularly vital as we migrate our OnePath retails claims onto Claims Vantage.”
Zurich has been increasing its Life & Investments management staff for the reason that starting of 2022, with Leung’s appointment following the doorway of Ahmad Racheha as the brand new head of digital and member engagement.
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