Sunday, January 29th, 2023

Case examine: Sapiens partnership expands scope of key platform

“It means to service the insurance coverage business, from any features relating to coverage administration, claims administration and something in between,” stated Maarten Dauwe (pictured prime), director of product technique for P/C North America at Sapiens.

Combining a number of features is best for customers and the business, Dauwe famous.

“It’s going to attract the customers of that system to get them the entire performance at their arms, seeing all the pieces they should know” in a single spot, he stated.

What’s extra, he famous, combining a number of features on a platform deal with rising calls for for velocity from each the business and the shoppers it serves.

“We see that taking place increasingly more going ahead,” Dauwe famous. “Once we wish to work with insurance coverage corporations … [and] get insurance coverage we don’t wish to watch for 5 days. We don’t wish to have a tough time. We would like all the pieces to have all the pieces snappy … and that’s what we’re driving ahead with this.”

Tech items

CoreSuite for P&C depends partly on the cloud, and machine studying, in addition to AI pushed algorithms that assist drive innovation and predictive actions. Dauwe added that there are additionally instruments that assist gasoline buyer expertise, enabling finish customers to have a greater expertise with the merchandise Sapiens presents.

APIs are additionally an necessary ingredient.

“APIs are the middle that principally mix all the pieces collectively,” Dauwe stated. “That’s how … our core resolution communicates to the entire ecosystems both on the service perspective, or to companions, or any exterior resolution or providing product.”

APIs are key when Sapiens integrates its platform with a companion. These APIs assist to facilitate and usher in new applied sciences being developed as separate merchandise that may be introduced into the complete platform as an added providing.

That’s the state of affairs in play with Sapiens in its not too long ago introduced partnership with Intellagents, a no-code, hybrid cloud, impartial insurance coverage market platform supplier launched in 2019. The partnership expands the Sapiens CoreSuite for P&C and connects brokers and insurers to a brand new digital market with insurtech services and products, AI suppliers and extra. Particularly, Intellagents’ platform will combine with CoreSuite to present prospects a big information market on a single adapter, making the development of further integrations for brand new interfaces now not crucial.


Teaming Sapiens’ platform with a possible companion begins with a cautious dialog, in accordance with Amanda Ingram (pictured under), the corporate’s propositions, ecosystem and alliances supervisor.

“Step one is to know what they’re making an attempt to attain, so after they come to us and speak about our platform, they’re very a lot requiring an end-to-end insurance coverage platform that they should run their enterprise finish to finish,” Ingram stated. “We’re very targeted on the insurance coverage facet of the enterprise, however what that additionally means is … [addressing] a necessity to have the ability to devour information from exterior sources, but in addition to devour algorithms, intelligence, studying capabilities – all of these good issues that the Intellagents platform is bringing within the single API.”

That quantities to pairing an integration level to a single integration level in a streamlined and simplified means through API, she stated.

Sapiens is integrating Intellagents’ know-how into its CoreSuite platform so prospects that hook into the primary platform can leverage the entire Intellagent-related data as soon as they’re in, Ingram stated.

It turns into a comparatively easy expertise to combine Sapiens’ platform with prospects, because of its presence on the cloud. Customers get a login and have a username/password mixture. They log in and entry a consumer interface that gives them with performance and capabilities to do new coverage enterprise, coverage endorsements, handle claims processes and handle submitting and transaction documentation, Ingram stated.

Incorporating a companion similar to Intellagents can take from up to a couple hours or weeks, relying on the technological complexities with a given companion. A extra advanced companion the place workflows and a number of steps are concerned can take a number of additional weeks, Dauwe famous.

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